WHAT IS YOUR RETURN OR EXCHANGE POLICY?

You have 14 days from the date of delivery to claim for the store credit or exchange if :
The item(s) is faulty, damaged, or defective at the time of delivery.
The product/s must be unused, in the original packaging with labels and protective stickers attached.
The product received does not match the size ordered.

HOW DO I APPLY FOR THE STORE CREDIT?

You must notify us within 14 days of delivery by writing to thefactoryleftovers@gmail.com or by calling at 0344-2074914. At TFL, we look at each dispute on a case-by-case basis and try to be fair to both parties.

The replacement will be sent in case of a defective/faulty/damaged item. You will be required to Email/WhatsApp photographic evidence of the defective item at thefactoryleftovers@gmail.com or 0344-2074914, within 14 days of purchase before any claims can be processed.

Please note that customers are responsible for the cost of returning the items to us & also the shipping charge of Rs.350 will be added when we ship the item back to you.

WHEN WILL MY RETURN BE PROCESSED?

We aim to process all returns within 5-7 working days of receipt.
During busy sale events please allow up to 14 working days for your return to be processed.

DO YOU OFFER REFUND?

Unfortunately, we don't offer any refunds however in the case where we won't be able to offer an exchange or any solution we may offer a refund in the form of store credit.
In the case of refund shipping and handling charges will not be refunded.
The minimum period for processing a refund is 7-10 working days.

There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:
An exchange request is made outside the specified time frame.
The product is damaged because of use.
The product was tampered with.

Note: For further queries about exchanges and returns, please contact us at 0344-2074914 or email us at thefactoryleftovers@gmail.com

All returns should be sent to below mention address.
📌Plot # 3K, Basement, P.E.C.H.S Block 2, Karachi.
📞+92 336 2298981
✉ thefactoryleftovers@gmail.com